{"id":163095,"date":"2025-02-24T11:06:57","date_gmt":"2025-02-24T09:06:57","guid":{"rendered":"https:\/\/concentrol.com\/?page_id=163095"},"modified":"2025-02-24T11:12:13","modified_gmt":"2025-02-24T09:12:13","slug":"politica-de-devolucio-de-mostres-de-producte","status":"publish","type":"page","link":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/ca\/politica-de-devolucio-de-mostres-de-producte\/","title":{"rendered":"Pol\u00edtica de Devoluci\u00f3 de Mostres de Producte"},"content":{"rendered":"<h2>1. Generalitats<\/h2>\n<p>Les mostres de producte enviades a trav\u00e9s del nostre canal online estan subjectes a la seg\u00fcent pol\u00edtica de devolucions. El nostre objectiu \u00e9s garantir la satisfacci\u00f3 del client i una experi\u00e8ncia de compra tansparent.<\/p>\n<h2>2. Condicions per a devolucions<\/h2>\n<p>Donat que les mostres de producte s&#8217;ofereixen de forma promocional i\/o gratu\u00efta, a la majoria dels casos no apliquen devolucions. No obstant, en situacions espec\u00edfiques, podrem avaluar sol\u00b7licituds de devoluci\u00f3 sota les seg\u00fcents condicions:<\/p>\n<ul>\n<li>La mostra va arribar malmesa o en mal estat<\/li>\n<li>Va haver un error en el seu enviament i es va rebre una mostra incorrecte<\/li>\n<li>La mostra no va arribar en el termini establert<\/li>\n<\/ul>\n<h2>3. Terminis per Sol\u00b7licitar una Devoluci\u00f3<\/h2>\n<p>En el cas de ser assignada per una devoluci\u00f3, el client ho haur\u00e0 de notificar dins un termini entre 7 i 10 dies des de la recepci\u00f3 de la mostra.<\/p>\n<h2>4. Proc\u00e9s de Sol\u00b7licitud de Devoluci\u00f3<\/h2>\n<p>Per a gestionar una devoluci\u00f3, el client haur\u00e0:<\/p>\n<ol>\n<li>Contactar amb el nostre equip d&#8217;atenci\u00f3 al client a trav\u00e9s de marketing@concentrol.com o al tel\u00e8fon +34 972 478 091.\/li>\n<li>Proporcionar informaci\u00f3 rellevant (nombre de comanda, imatges de l&#8217;estat del producte, etc..)\/li>\n<li>Esperar la confirmaci\u00f3 del nostre equip abans de realitzar qualsevol enviament de devoluci\u00f3<\/li>\n<\/ol>\n<h2>5. Costos de Devoluci\u00f3<\/h2>\n<p>Donat que les mostres s&#8217;acostumen a enviar sense cost, a la majoria dels casos no es requerir\u00e0 la devoluci\u00f3 f\u00edsica del producte. En cas de ser necessari, els costos d&#8217;enviameny seran avaluats individualment.<\/p>\n<h2>6. Excepcions<\/h2>\n<p>No s&#8217;acceptaran devolucions en els seg\u00fcents casos:<\/p>\n<ul>\n<li>Mostres utilitzades parcial o totalment<\/li>\n<li>Productes que, per raones d&#8217;higiene i seguretat, no poden ser tornats<\/li>\n<li>Sol\u00b7licituds fora del periode establert<\/li>\n<li>Per a qualsevol altra consulta, el nostre equipo d&#8217;atenci\u00f3 al client est\u00e0 disponible per ajudar<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Generalitats Les mostres de producte enviades a trav\u00e9s del nostre canal online estan subjectes a la seg\u00fcent pol\u00edtica de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-163095","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Devoluci\u00f3 de Mostres de Producte - Concentrol<\/title>\n<meta name=\"description\" content=\"Concentrol - Soluciones Qu\u00edmicas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/concentrol.com\/product-sample-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Devoluci\u00f3 de Mostres de Producte - 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