{"id":137532,"date":"2022-05-02T12:59:27","date_gmt":"2022-05-02T10:59:27","guid":{"rendered":"https:\/\/concentrol.com\/concentrol-listens-to-customers-with-the-satisfaction-survey\/"},"modified":"2022-05-02T13:02:40","modified_gmt":"2022-05-02T11:02:40","slug":"concentrol-escolta-els-clients-amb-lenquesta-de-satisfaccio","status":"publish","type":"post","link":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/ca\/concentrol-escolta-els-clients-amb-lenquesta-de-satisfaccio\/","title":{"rendered":"Concentrol escolta els clients amb l\u2019enquesta de satisfacci\u00f3"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text uncode_shortcode_id=\u00bb177955&#8243;]<span style=\"font-weight: 400;\">Concentrol, un any mes, ha realitzat una enquesta de satisfacci\u00f3 als seus clients per prendre el pols als sectors vinculats i valorar tots els seus suggeriments. Aquesta iniciativa respon a l\u2019objectiu de millora cont\u00ednua que caracteritza l\u2019empresa i que li permet anar per davant i respondre les necessitats dels seus clients. L\u2019an\u00e0lisi elaborada valora aspectes com la qualitat, la valoraci\u00f3 general dels productes o la taxa de recomanaci\u00f3 a tercers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Estem molt satisfets amb els resultats aconseguits, molt positius i constructius per Concentrol. Les respostes donaran una perspectiva externa a l\u2019empresa aix\u00ed com una visi\u00f3 transversal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">L\u2019enquesta era un document extens on es valoraven molts aspectes de la relaci\u00f3 de Concentrol amb els seus clients i distribu\u00efdors aix\u00ed com dels productes que s\u2019ofereixen. El fruit \u00e9s un complex document que analitza de manera quantitativa els punts de contacte de l\u2019empresa amb els seus clients aix\u00ed com la satisfacci\u00f3 amb tots i cadascun dels canals de contacte.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En relaci\u00f3 amb el producte que ofereix Concentrol, s\u2019han analitzat diversos aspectes que els clients han ponderat de m\u00e9s a menys import\u00e0ncia i que serviran per definir les futures estrat\u00e8gies i futurs processos interns.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enguany, els participants tamb\u00e9 optaven per un premi en forma de donatiu de 200 euros per a la iniciativa \u201c<\/span><a href=\"https:\/\/www1.plant-for-the-planet.org\/\"><span style=\"font-weight: 400;\">Plant for the Planet<\/span><\/a><span style=\"font-weight: 400;\">\u201d. Aquest projecte treballa en la plantaci\u00f3 d\u2019arbres com una acci\u00f3 simb\u00f2lica, d\u2019una banda, per\u00f2 tamb\u00e9 com a acci\u00f3 pr\u00e0ctica per reduir l\u2019efecte del canvi clim\u00e0tic. Aquest gest \u00e9s un agra\u00efment per haver respost l\u2019enquesta que tan \u00fatil ser\u00e0 per Concentrol.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El guanyador Javier Miguez ja ha triat el dest\u00ed del seu donatiu d\u2019entre les desenes de projectes de reforestaci\u00f3 que \u201cPlant for the Planet\u201d t\u00e9 per tot el m\u00f3n. Aquest client ha perm\u00e8s la plantaci\u00f3 de 34 arbres a l\u2019Espai Natural de Do\u00f1ana.<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text uncode_shortcode_id=\u00bb177955&#8243;]Concentrol, un any mes, ha realitzat una enquesta de satisfacci\u00f3 als seus clients per prendre el pols als sectors [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":137522,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[1],"tags":[808],"class_list":["post-137532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticies","tag-concentrol-ca"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Concentrol escolta els clients amb 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