{"id":137548,"date":"2022-05-02T12:59:27","date_gmt":"2022-05-02T10:59:27","guid":{"rendered":"https:\/\/concentrol.com\/concentrol-listens-to-customers-with-the-satisfaction-survey\/"},"modified":"2022-05-02T13:01:24","modified_gmt":"2022-05-02T11:01:24","slug":"concentrol-escucha-a-los-clientes-con-la-encuesta-de-satisfaccion","status":"publish","type":"post","link":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/es\/concentrol-escucha-a-los-clientes-con-la-encuesta-de-satisfaccion\/","title":{"rendered":"Concentrol escucha a los clientes con la encuesta de satisfacci\u00f3n"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text uncode_shortcode_id=\u00bb952675&#8243;]<span style=\"font-weight: 400;\">Concentrol, un a\u00f1o m\u00e1s, ha realizado una encuesta de satisfacci\u00f3n a sus clientes para tomar el pulso a los sectores vinculados y valorar todas sus sugerencias. Esta iniciativa responde al objetivo de mejora continua que caracteriza a la empresa y que le permite ir por delante y responder a las necesidades de sus clientes. El an\u00e1lisis elaborado valora aspectos como la calidad, la valoraci\u00f3n general de los productos o la tasa de recomendaci\u00f3n a terceros.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Estamos muy satisfechos con los resultados conseguidos, muy positivos y constructivos para Concentrol. Las respuestas dar\u00e1n una perspectiva externa a la empresa, as\u00ed como una visi\u00f3n transversal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La encuesta era un documento extenso en el que se valoraban muchos aspectos de la relaci\u00f3n de Concentrol con sus clientes y distribuidores, as\u00ed como de los productos que se ofrecen. El resultado es un complejo documento que analiza de forma cuantitativa los puntos de contacto de la empresa con sus clientes, as\u00ed como la satisfacci\u00f3n con todos y cada uno de los canales de contacto.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En relaci\u00f3n con el producto que ofrece Concentrol, se han analizado diversos aspectos que los clientes han ponderado de mayor a menor importancia y que servir\u00e1n para definir las futuras estrategias y futuros procesos internos.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Este a\u00f1o, los participantes tambi\u00e9n optaban por un premio en modo de donativo de 200 euros para la iniciativa \u201c<\/span><a href=\"https:\/\/www1.plant-for-the-planet.org\/\"><span style=\"font-weight: 400;\">Plant for the Planet<\/span><\/a><span style=\"font-weight: 400;\">\u201d. Este proyecto trabaja en la plantaci\u00f3n de \u00e1rboles como una acci\u00f3n simb\u00f3lica, por un lado, pero tambi\u00e9n como acci\u00f3n pr\u00e1ctica para reducir el efecto del cambio clim\u00e1tico. Este gesto es un agradecimiento por haber respondido a la encuesta que ser\u00e1 de gran utilidad para Concentrol.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">El ganador Javier Miguez ya ha elegido el destino de su donativo entre las decenas de proyectos de reforestaci\u00f3n que \u201cPlant for the Planet\u201d tiene por todo el mundo. Este cliente ha permitido la plantaci\u00f3n de 34 \u00e1rboles en el Espacio Natural de Do\u00f1ana.<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text uncode_shortcode_id=\u00bb952675&#8243;]Concentrol, un a\u00f1o m\u00e1s, ha realizado una encuesta de satisfacci\u00f3n a sus clientes para tomar el pulso a los [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":137526,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[106],"tags":[816],"class_list":["post-137548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-concentrol-es"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Concentrol escucha a los 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