{"id":163100,"date":"2025-02-24T11:14:15","date_gmt":"2025-02-24T09:14:15","guid":{"rendered":"https:\/\/concentrol.com\/?page_id=163100"},"modified":"2025-02-24T11:14:15","modified_gmt":"2025-02-24T09:14:15","slug":"politique-de-retour-dechantillons-de-produits","status":"publish","type":"page","link":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/politique-de-retour-dechantillons-de-produits\/","title":{"rendered":"Politique de retour d&rsquo;\u00e9chantillons de produits"},"content":{"rendered":"<h2>1. G\u00e9n\u00e9ralit\u00e9s<\/h2>\n<p>Les \u00e9chantillons de produits envoy\u00e9s via notre canal en ligne sont soumis \u00e0 la politique de retour suivante. Notre objectif est d&rsquo;assurer la satisfaction de nos clients et une exp\u00e9rience d&rsquo;achat sans faille.<\/p>\n<h2>2. Conditions de retour<\/h2>\n<p>\u00c9tant donn\u00e9 que les \u00e9chantillons de produits sont propos\u00e9s \u00e0 titre promotionnel et\/ou gratuit, dans la plupart des cas, il n&rsquo;y a pas de retour. Toutefois, dans des situations sp\u00e9cifiques, nous pouvons \u00e9valuer les demandes de remboursement dans les conditions suivantes :<\/p>\n<ul>\n<li>L&rsquo;\u00e9chantillon est arriv\u00e9 endommag\u00e9 ou en mauvais \u00e9tat<\/li>\n<p>* Il y a eu une erreur dans votre envoi et un \u00e9chantillon incorrect a \u00e9t\u00e9 re\u00e7u<\/li>\n<p>* L&rsquo;\u00e9chantillon n&rsquo;est pas arriv\u00e9 dans les d\u00e9lais impartis<\/li>\n<\/ul>\n<h2>3. D\u00e9lais pour demander un remboursement<\/h2>\n<p>En cas d&rsquo;affectation pour un retour, le client doit le notifier dans les 7 \u00e0 10 jours suivant la r\u00e9ception de l&rsquo;\u00e9chantillon.<\/p>\n<h2>4. Processus de demande de remboursement<\/h2>\n<p>Pour g\u00e9rer un retour, le client doit :<\/p>\n<li>Contactez notre service client\u00e8le par marketing@concentrol.com ou par t\u00e9l\u00e9phone au +34 972 478 091.<\/li>\n<li>Fournissez des informations pertinentes (num\u00e9ro de commande, images de l&rsquo;\u00e9tat du produit, etc.)<\/li>\n<li>Attendez la confirmation de notre \u00e9quipe avant d&rsquo;effectuer tout retour<\/li>\n<\/ol>\n<h2>5. Frais de retour<\/h2>\n<p>\u00c9tant donn\u00e9 que les \u00e9chantillons sont g\u00e9n\u00e9ralement envoy\u00e9s gratuitement, dans la plupart des cas, le retour physique du produit ne sera pas requis. Si n\u00e9cessaire, les frais d&rsquo;exp\u00e9dition seront \u00e9valu\u00e9s individuellement.<\/p>\n<h2>6. Exceptions<\/h2>\n<p>Les retours ne seront pas accept\u00e9s dans les cas suivants :<\/p>\n<ul>\n<li>\u00c9chantillons utilis\u00e9s partiellement ou totalement<\/li>\n<li>Produits qui, pour des raisons d&rsquo;hygi\u00e8ne et de s\u00e9curit\u00e9, ne peuvent pas \u00eatre retourn\u00e9s<\/li>\n<li>Demandes en dehors de la p\u00e9riode \u00e9tablie<\/li>\n<li>Pour toute autre question, notre \u00e9quipe du service client est \u00e0 votre disposition pour vous aider<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. G\u00e9n\u00e9ralit\u00e9s Les \u00e9chantillons de produits envoy\u00e9s via notre canal en ligne sont soumis \u00e0 la politique de retour suivante. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-163100","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de retour d&#039;\u00e9chantillons de produits - Concentrol<\/title>\n<meta name=\"description\" content=\"Concentrol - Soluciones Qu\u00edmicas\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/concentrol.com\/product-sample-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de retour d&#039;\u00e9chantillons de produits - Concentrol\" \/>\n<meta property=\"og:description\" content=\"Concentrol - Soluciones Qu\u00edmicas\" \/>\n<meta property=\"og:url\" content=\"https:\/\/concentrol.com\/product-sample-return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Concentrol\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/concentrol\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/wp-content\/uploads\/2019\/05\/logo_ok-01.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1354\" \/>\n\t<meta property=\"og:image:height\" content=\"1018\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@concentrol\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/concentrol.com\\\/product-sample-return-policy\\\/\",\"url\":\"https:\\\/\\\/concentrol.com\\\/product-sample-return-policy\\\/\",\"name\":\"Politique de retour d'\u00e9chantillons de produits - Concentrol\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/concentrol.com\\\/de\\\/#website\"},\"datePublished\":\"2025-02-24T09:14:15+00:00\",\"description\":\"Concentrol - Soluciones Qu\u00edmicas\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/concentrol.com\\\/product-sample-return-policy\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/concentrol.com\\\/product-sample-return-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/concentrol.com\\\/product-sample-return-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inici\",\"item\":\"https:\\\/\\\/concentrol.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politique de retour d&#8217;\u00e9chantillons de produits\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/concentrol.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/concentrol.com\\\/de\\\/\",\"name\":\"Concentrol\",\"description\":\"Chemical Solutions\",\"publisher\":{\"@id\":\"https:\\\/\\\/concentrol.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/concentrol.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/concentrol.com\\\/de\\\/#organization\",\"name\":\"Productos Concentrol, S.A.\",\"url\":\"https:\\\/\\\/concentrol.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/concentrol.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/concentrol.com\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/logo_ok-01.png\",\"contentUrl\":\"https:\\\/\\\/concentrol.com\\\/wp-content\\\/uploads\\\/2019\\\/10\\\/logo_ok-01.png\",\"width\":1354,\"height\":1018,\"caption\":\"Productos Concentrol, S.A.\"},\"image\":{\"@id\":\"https:\\\/\\\/concentrol.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/concentrol\\\/\",\"https:\\\/\\\/x.com\\\/concentrol\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/concentrol\\\/\",\"https:\\\/\\\/www.instagram.com\\\/concentrol_com\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCHRBaGs_viVptdVzPr6QF3A\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politique de retour d'\u00e9chantillons de produits - Concentrol","description":"Concentrol - Soluciones Qu\u00edmicas","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/concentrol.com\/product-sample-return-policy\/","og_locale":"fr_FR","og_type":"article","og_title":"Politique de retour d'\u00e9chantillons de produits - Concentrol","og_description":"Concentrol - Soluciones Qu\u00edmicas","og_url":"https:\/\/concentrol.com\/product-sample-return-policy\/","og_site_name":"Concentrol","article_publisher":"https:\/\/www.facebook.com\/concentrol\/","og_image":[{"width":1354,"height":1018,"url":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/wp-content\/uploads\/2019\/05\/logo_ok-01.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@concentrol","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/concentrol.com\/product-sample-return-policy\/","url":"https:\/\/concentrol.com\/product-sample-return-policy\/","name":"Politique de retour d'\u00e9chantillons de produits - Concentrol","isPartOf":{"@id":"https:\/\/concentrol.com\/de\/#website"},"datePublished":"2025-02-24T09:14:15+00:00","description":"Concentrol - Soluciones Qu\u00edmicas","breadcrumb":{"@id":"https:\/\/concentrol.com\/product-sample-return-policy\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/concentrol.com\/product-sample-return-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/concentrol.com\/product-sample-return-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inici","item":"https:\/\/concentrol.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Politique de retour d&#8217;\u00e9chantillons de produits"}]},{"@type":"WebSite","@id":"https:\/\/concentrol.com\/de\/#website","url":"https:\/\/concentrol.com\/de\/","name":"Concentrol","description":"Chemical Solutions","publisher":{"@id":"https:\/\/concentrol.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/concentrol.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/concentrol.com\/de\/#organization","name":"Productos Concentrol, S.A.","url":"https:\/\/concentrol.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/concentrol.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/concentrol.com\/wp-content\/uploads\/2019\/10\/logo_ok-01.png","contentUrl":"https:\/\/concentrol.com\/wp-content\/uploads\/2019\/10\/logo_ok-01.png","width":1354,"height":1018,"caption":"Productos Concentrol, S.A."},"image":{"@id":"https:\/\/concentrol.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/concentrol\/","https:\/\/x.com\/concentrol","https:\/\/www.linkedin.com\/company\/concentrol\/","https:\/\/www.instagram.com\/concentrol_com\/","https:\/\/www.youtube.com\/channel\/UCHRBaGs_viVptdVzPr6QF3A"]}]}},"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"Concentrol","author_link":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/author\/adminconcentrol\/"},"rttpg_comment":0,"rttpg_category":false,"rttpg_excerpt":"1. G\u00e9n\u00e9ralit\u00e9s Les \u00e9chantillons de produits envoy\u00e9s via notre canal en ligne sont soumis \u00e0 la politique de retour suivante. [&hellip;]","_links":{"self":[{"href":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/wp-json\/wp\/v2\/pages\/163100","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/wp-json\/wp\/v2\/comments?post=163100"}],"version-history":[{"count":1,"href":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/wp-json\/wp\/v2\/pages\/163100\/revisions"}],"predecessor-version":[{"id":163101,"href":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/wp-json\/wp\/v2\/pages\/163100\/revisions\/163101"}],"wp:attachment":[{"href":"https:\/\/hosting175685eu-cp704.wordpresstemporal.com\/fr\/wp-json\/wp\/v2\/media?parent=163100"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}